Legal Information

1.  This website is operated by Tornado Books & Hobbies. Where these  terms and conditions use terms such as "we", "us" and "our" they refer  to Tornado Books & Hobbies. 

2.  We offer this website, including all the information, tools and services  available on it, on the condition that you accept these terms and  conditions and the associated privacy policy available on our  website. 

3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 

4.  You can view the most current version of these terms and conditions at  any time by visiting this website page. We reserve the right to update,  change or replace any part of these terms and  conditions, without prior  notice to you, by posting updates on this page. It is your  responsibility to check this page on each visit to our  website, read these terms and conditions and ensure you understand them before making a purchase. 

GENERAL CONDITIONS

5. We reserve the right to refuse service to anyone, for any reason, at any time. 

6.  Any content that you enter onto this website may be transferred  unencrypted and involve transmissions over various networks and may  involve changes in order to conform and adapt to the technical  requirements of connecting networks or devices. 

7.  You may not reproduce, duplicate, copy, sell, resell or otherwise  exploit for commercial gain, or otherwise, any portion of any of the  content on the website or any other part of the service that we offer on  this website. 

8. Headings and  titles used on this website are done so for convenience only. They do  not constitute any part of the terms and conditions and will not limit  or otherwise affect the terms herein. 

ONLINE STORE TERMS

9.  Our website offers a range of products and or services for sale. Where  we refer to an 'item' we are referring to a single product or service  available for purchase on this website. 

10.  We will take all reasonable care to ensure that the details displayed  for a particular item offered for sale are correct at the time when the  information was entered onto the system. 

11.  Whilst care is taken to ensure that we display as accurately as  possible appearances, colours, textures or finishes, what you will see  on your computer monitor or equipment may differ, and so we cannot   guarantee that images are an accurate representation of the actual  goods or services that you are purchasing.

12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

13.  When you place an order you will receive an email confirming the  details of your order. This email is not confirmation that your order  has been accepted by us.

14. Your order will only be accepted by us once your goods have been dispatched.

MODIFICATIONS TO OUR SERVICE AND PRICING

15. Prices for items are subject to change without notice. 

16.  We reserve the right to, at any time, modify or discontinue any part of  the service that we offer, or any part of content thereof, without any  notice to you. 

17. We accept no  liability to you or to any third-party for any modification, price  change, suspension or discontinuation of the  service. 

DELIVERY

18.  During checkout, you may be presented with one or more options for  delivery. Where an estimated timescale for delivery is provided, this is  an estimate only, and your items may be delayed in being received due  to circumstances beyond our control (such as a courier delay, or at busy  times).
 

19. Where you select a "next day  delivery" option, orders placed on Fridays, Saturdays or Sundays may not  be despatched for delivery until the following Tuesday and so may not  be received until Wednesday. 

ORDER CANCELLATION

20.  If you wish to cancel an order you have placed you must contact us  immediately to  ascertain whether the items have been dispatched or not.  Where they have been dispatched, you will need to return the item to  us, and you will be responsible for paying the cost of returning the  items.

21. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.

22.   Where you have ordered a personalised, perishable or time critical  item (such as food, newspapers, event tickets or e-vouchers) you may not  be able to cancel for a full refund.

LIABILITY AND INDEMNITY

23.   We shall not be liable for any direct, special, indirect or  consequential or incidental damages including loss of profit or loss of  opportunity as a result of the use of or the inability to use any items   that have been ordered on this website.

24.  You agree to indemnify us and our agents, officers, directors and  employees, immediately and on demand, against all claims, liability,  damages, costs and expenses, including legal fees, arising out of any  breach of any of our terms and conditions.
 

JURISDICTION

25.  These terms and conditions shall be governed in accordance with English  Law and are subject to the exclusive jurisdiction of the courts of  England  & Wales.

ENTIRE AGREEMENT

26.  These terms and conditions combined with our published Privacy Policy  (also available through this website) and Refund Policy (also available  through this website) constitute the entire agreement between the  parties and supersede any and all preceding and contemporaneous  agreements between you and us whether written or oral.

GENERAL

27.   Should any part-term or term be found to be unenforceable then the  remainder of the terms and conditions shall continue to have full force  and effect as if the invalidated term was not present.

28.  Should any delay or failure to comply with our obligations under these  terms and conditions arise where it is beyond our reasonable control, we  will not be responsible to you for such delay or failure nor liable for  any loss that you incur, howsoever caused. 

INTRODUCTION
1. This privacy policy sets out how Tornado Books & Hobbies uses and  protects information that you give when you use this website. 

2.  We are committed to ensuring that your privacy is protected at all   times. Any information that you provide will be handled in accordance  with this privacy policy. 

3. We may  change this policy from time to time by updating this page, and so you  should check it regularly to ensure that you are happy with any  changes. 

PERSONAL INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE

4.  When you visit our website, we'll automatically collect certain   information about the device you are using to access it. This will   include information about the website browser you are using and the IP  address of your internet connection. We may also identify your device  with a unique, randomly generated, identifier. 

5.  As you browse our website we'll continue to collect information about  the website pages that you look at during your visit, how long you visit  them, and what links you click on each page. We may also record what  keywords you used to locate our website and what third-party website  referred you to our website. 

6. The information we collect about you is referred to as  Device Information.  It's not personally identifiable to you (for example, we don't collect  or associate your name or address with this Device Information), and  it's not stored on our systems for any longer than we need to store it  in order to allow you to use our website for the purposes in which it is  intended. 

7. We collect Device  Information from you using Cookies. These are small data files that are  placed on the browser you use, on your device, to visit the website.  Cookies often include an anonymous and unique identifier (so we know  it's your device). 

8. Certain  cookies are placed on our website in order to make it work.  For  example, when you add items to the shopping basket/cart we need to   store this information on a cookie. Where cookies we place on your   computer are: 

- Not identifiable to you as a living person, and
- Only placed in order to fulfil the inherent functions of an ecommerce website 

we won't ask for your permission before we place them. 

9.  We may, from time to time, use cookies placed by third party companies  to track and monitor you as you visit the website. Sometimes, these  third party cookies may include information which might, indirectly,  identify you as a living person. Where we do so, we'll always ask for  your consent before we place those cookies. 

10.  We may, from time to time, also collect information about your actions  on the website and record those actions in log files. This data will  include your IP address and may include the device that you are using,  the browser that you are using, your internet service provider and be  attached to date and time stamps. We'll only include this information  for as long as necessary. 

PERSONAL INFORMATION WE COLLECT WHEN YOU MAKE A PURCHASE OR REGISTER FOR AN ACCOUNT

11.  When you use our website to make a purchase of one of the goods or  services that we offer for sale, or when you register for an account on  our website (without making a purchase) you may be asked to provide  certain personal information about you. 

12. Such information we collect may include: 

- Your name
- Your address
- Your contact information (like your telephone number or email address)
- Your date of birth 

13. When you  make a purchase on our website you may also be asked to  enter your  credit or debit card details. You may be redirected to a 'payment  gateway' website to enter your card details, or you might be asked to  enter these directly onto our website. 

14.  Your full credit or debit card details are never stored on any  databases we hold. You may be asked if you want to 'store' your purchase   information for faster checkout at a later date, where you do store  this information the full card information is never stored on any  databases we hold. Instead we send the full information to our payment   processor, who then send back a secure 'token' which we then use to  place future purchases. To help you identify stored cards, we may store  the last 4 digits of the card, the type of card (e.g. Visa or   MasterCard) and the expiry date. Where you wish, you can always delete a stored card within your customer account. 

15. We call this data  Personal Information. 

HOW WE USE PERSONAL INFORMATION AND DEVICE INFORMATION

16.  We use Device Information we collect in order to help us screen for  potential risk and fraud, to improve and optimise our website (by  generating data about how our customers browse and interact with our  website) and to analyse the success of our marketing and other  advertising campaigns. 

17. We use  Personal Information that we collect to fulfil any order that you place  and to communicate with you as one of our customers. We may also use  this information to screen for potential risk and fraud. 

18.  With your consent, we may, from time to time, provide you with  information or advertising relating to the products and services that we  provide. 

SHARING YOUR PERSONAL INFORMATION AND DEVICE INFORMATION 

19.  We will share personal information and device information with third  parties in their capacity as a data processor on our behalf. We'll only  share your information with third parties in so far as they assist us  with using your information. 

20. We  may also share your personal information and device information in  order to comply with applicable laws and regulations or to respond to  any lawful request for information we receive, or to otherwise protect  our rights. 

REMARKETING AND BEHAVIOURAL ADVERTISING

21.  We may, from time to time, share your device or personal information to  provide you with targeted advertisements or marketing communications we  believe might be of interest to you. This may include sharing some of  your information with third party networks such as Google, Bing or  Facebook. 

DO NOT TRACK

22. Our website does not alter its data collection and use practices when we see a Do Not Track signal from your browser. 

GDPR 

23. If you are a resident of a country where the GDPR is applicable, you have certain rights. 

24. To exercise your rights to access your data, receive a copy of that data, or to rectify a mistake, please contact us. 

GENERAL TERMS 

25.  This privacy policy may be updated from time to time, in order to  reflect changes to our business practices or for other operational or  legal reasons. 

26. For more information please contact us at Tornado Books & Hobbies, 68-70 Dalton Street, Birmingham. B4 7LX